"Be gentle with all. Try to see the heart I see, to know the pain and difficulty of the other life, that I know. Try, before you speak to anyone, to ask me to act as the interpreter between you two." ~God Calling~
This quote is from a devotional titled God Calling that a friend gave me recently. When I read it today, I thought, "Ah, that's the best advice I could ever have as a manager. Think about it, Be gentle with all. How would just heeding that one sentence affect your staff and patients? Hopefully no one would fall over in shock, but they may sit up and take notice. Maybe it would be just a subtle difference, but it would surely be a welcome one.
Now, how about trying to see the other person's heart, and their pain and difficulty. We all have troubles and struggles that we keep hidden. We pride ourselves on our ability to go on despite our pain, but we often then feel upset when others don't cut us any slack. Don't they know our burden? Can't they see that we're hanging on by a thread? Probably not, if you're doing a great job hiding it. I have found that if you take the time to look in someone's eyes, you can often see what is happening in their heart. So, assume that there is pain under the surface in everyone you encounter and treat them gently.
Finally, isn't it wise to take a moment before speaking or reacting? How many times have to assumed someone meant one thing and then reacted harshly only to find out you were wrong? Didn't you wish you'd waited a minute before unleashing the words you now wish you could have back? Taking a minute before speaking and thinking of being gently might prevent that.
I will tell you this from my own experience. People don't follow a harsh leader, they survive a harsh leader until they can escape. People follow an inspiring leader. Inspire trust, inspire confidence, inspire dedication and inspire love. Do it with gentleness, determination, understanding and thoughtfulness. When you are gentle with everyone, everyone wins.

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Posted by: Dentist Chatsworth | July 14, 2011 at 02:31 PM
I agree with the previous comment. This is great! More techniques DO need to be developed. Great stuff!
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Posted by: dentist melbourne | December 15, 2011 at 01:37 AM
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Posted by: Dental Implant Beverly Hills | January 02, 2012 at 12:24 AM
Thanks, but I'm not a dentist, I'm an office manager.:)
Posted by: Linda Zdanowicz | January 08, 2012 at 11:24 AM