Great Attitude Moment of the Day

Just a quickie. I'm going to start posting great attitude moments whenever I catch someone on our staff being particularly wonderful. This morning I noticed that our new young front desk assistant has some pretty funky nail polish on. We're pretty conservative about staff appearance and those nails would be better left for the weekend. When I mentioned it at the end of the day she immediately said, "Say no more, I completely understand. I'll just wear basic polish from now on." Huh? I was ready for drama and was delighted to be met with a mature response. now that's an attitude that impresses me. Way to go Ericka! Feel free to send me great attitude moments from your day and I'll post those, too.

Comments

[Toshinari]

Nice to meet you.
My name is Toshinari Toyama.
I work as a dentist in Japanese Tokyo.

I run own clinic, too, and the guidance to the staff is very difficult.
Your blog serves as a reference.
Thank you.

[Linda Zdanowicz]

Hi Toshinari, thanks for your comments. It's interesting to hear that staff management is as challenging in Japan as it is in the US. For some reason I thought it wouldn't be. Do you mind telling us what your biggest challenges are?
Linda

[Toshinari]

Hi Linda. The hardest thing on my staff to manage the staff and the sense of the difference between a young woman.

[Linda Zdanowicz]

I think you are saying that you're not always sure about the difference between how women think and how men see things, am I right? I guess that's universal then, but even as a woman, there's sometimes a disconnect between the way I see things and the way the staff sees them. This conversation is leading me to think that it may have to do with the level of responsibility that we give our staff. More responsibility =more dedication? The sticky point is that it's hard to give someone responsibility, without first seeing evidence od trustworthiness and dedication. That's why I feel it's important to build integrity throughout the staff the way we've done using the information in If Aristotle Ran General Motors. Hoping won't get us there, we have to make it happen.

[Beaverton OR Cosmetic Dentist]

What a nice story. It's great to hear about someone who is not self-absorbed and entitled, which exists way too much these days.