Great Attitude Moment of the day

Isn't it great when you see a staff member go above and beyond?  We've had a good bit of snow here in NC, and it doesn't take much to shut everything down.  We were closed yesterday and planned to close today.  About halfway through the morning I realized that we actually could have gone in for the afternoon.  When I called my boss to see what he thought, he told me that a patient had just called with a broken tooth so it would be a great idea to go in and take care of her.  We had three hygiene patients that needed to come in for recall before the end of the week, as well, so I called one of our hygienists, Julie, to see if she could come in.

She said that she didn't think her roads were passable and I could hear that she felt bad about it.  I told her not to worry about it and prepared to go to work.  Within a few minutes, she called and said her husband would bring her in.  Now, she could have easily stayed home and enjoyed a day off.  She wanted to do what was good for the patients and practice enough to make the effort, even though I wouldn't have thought anything about it if she didn't come in.  That's a really committed staff member and we're lucky to have her.  

Comments

[Michelle]

I am a dental assistant at Summerlea Dental in Edmonton, AB Canada. As you can imagine we have tons of snow here and just survived a week long snow storm that brought about 17 inches of snow! We only managed to close 1 day and that was thanks to our wonderful and dedicated staff members. But it was also thanks to our wonderful spouses who drove us to work most of those days so we didnt have to drive on the snow covered icy roads, or the neighbors who pulled us out of snowbanks when we got stuck! So many people to be thankful for at times like these!

[AbsDentalCare]

Yes, that is a great attitude. We needmore like her! in the bad weather patients often 'wimp out' of coming in to the practice, but sometimes staff do too :(

[Bennett Family Dentistry]

Hang on to her! We are fortunate to have put together a staff that I feel is caring and committed. But you never know for sure until they are "tested".