M. William Lockard, Jr, DDS: The Exceptional Dental Practice- Why Good Enough Isn't Good Enough Discover Seven Systems For Creating the Practice of Your Dreams (*****)
Barry Polansky, DMD: The Art of the Examination Why Patient Care Goes Beyond Clinical Correctness (*****)
Marc B. Cooper, DDS, MSD: Mastering Success Mastering the business of practice. Not a HOW TO book, but a WHO TO book for success.
How cool is that? I can't watch this video without smiling and wishing I had been there. I'm probably the world's worst, yet most persistent dancer. I would have loved it. I was watching Oprah (love her or hate her, she's pretty impressive) and some of the people who danced in the video were talking about how great it felt. These were all amateurs who were strangers to each other. One person said it was like joy rising. Another talked about how amazing and unifying it was. They were talking about how fantastic it felt for so many people to work together like that, at one point each person had their hand on another person's back, and how much fun it was. They said it was shared joy for the Black Eyed Peas and the crowd. It was something neither group could have done without the other.
Now, if a huge crowd can make something that takes so much cooperation happen, and have a great time doing it, it should be easy for us to create synergy and shared enthusiasm in our practices. Believe me, when a dental team works happily together, the patients feel it, and love it. Our staff went out to dinner together the other night after attending an OSHA meeting and had a wonderful time. Our waitress commented on what a happy group we were. That's joy rising. It came right off of us and floated onto her. She felt it and appreciated it. It happens in our office, too. Our patients comment on it all the time. My son worked with us this summer and I asked him what he thought the feeling in the office was. He said, "Happiness. Everyone always seems to enjoy what they're doing, they like each other, and you can always hear someone laughing." That's joy rising and floating up and down the hall and in and out of the rooms.
You may be thinking I'm exaggerating or that it's a fluke, nobody's that happy all the time, right? So, what's our secret? It's simple, anyone can do it. We decided to make it happen. we made a conscious decision to make the atmosphere in the office happy. We decided to like each other despite the things we may not like 'about' each other. It's a minute to minute choice that we make daily. Oh, sometimes we get off track, but then we want the joy to rise again. Joy rising. It's addictive. Is joy rising in your office?
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