My boss made a comment today that got me thinking. We were talking about a very charismatic colleague who works in another office. He was saying how great she is for their office because her first five minutes are so good. He's talking about the first five minutes of her interactions with patients, co-workers, and even staff from other offices. Everyone loves her because she makes them feel important. She's charismatic and extremely upbeat without being too much or seeming phony. That's her particular gift; we all have something that we can use to make our first five minutes great. Maybe, like my friend Julie, you're bubbly and outgoing. You leave your own problems outside the office and focus your attention on the people around you., You're a beam of sunshine and everyone basks in the warmth of your glow. Maybe you're more laid back. You're one of those people who are easy to talk to. You remember things that people talk to you about and ask for an update when you see them again. It's that little thing that impresses people and adds sincerity to your care. Whatever you've got, it's what makes you special. Share it. Use it everyday. It gets people talking and it draws success to you and your practice. Make your first five minutes great and you'll enjoy your work and enrich your patients lives.