Today our team once again demonstrated the reason they are so special. We had a 19 year old woman who was having a 3rd molar extracted. She was on N2O and we were tying up the last suture. Everything was fine, until she started to vomit. I called for the assistant, Cady, to bring us a bowl and she came quickly and put some gloves on and got right in the thick of things and helped. When we were finished vomiting and suturing we cleaned the young lady up, but she had soiled her blouse. Cady excused herself and went out to her car and came back with a blouse for the girl to borrow. I walked out to the hall to keep others away from the room while she changed her blouse. I looked in to see Cady gently buttoning the blouse because the poor girl was still wiped out. It was such tender act of compassion and caring, but it had a powerful effect on all of us. The thing we all felt was that we are so lucky to have Cady and each other.
I escorted our patient to the waiting room and told her father that she had been ill and gave him some home care instructions. I came back to find most of the staff helping Cady clean the room. Most people would have found something, anything to keep them busy and away from that smelly room. Many people would have whined and complained about the odor. This staff just got busy and were expressing concern for the patient and telling Cady how impressed they were by her. Seeing that made me feel extremely proud of them and grateful to be among them.
These are the days that make managers know it's all worth it. This is how you know you're on the right track. This is what happens when you stick your neck out, share your vision and ask others to join you. It's not a miracle, it's the result of dedication, faith in others and perseverance. And it's worth it.
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